To ensure a seamless shopping experience for our global customers, we have established the following shipping policy. Please read carefully:
1. Shipping Origin
To optimize delivery efficiency, we ship orders from our warehouses in North America, Asia, or Europe based on product categories and warehouse distribution.
– The specific shipping origin will be indicated on the product detail page.
– After placing an order, you can track real-time logistics information under “My Orders.”
2. Shipping Fees & Surcharge Policy
– Standard Shipping Fees: Calculated automatically during checkout based on product weight, dimensions, and destination.
– Additional Shipping Cost Surcharge: For certain countries/regions (see product detail pages), higher transportation costs may trigger a shipping surcharge at checkout. Payment confirmation is required to proceed. Orders will be temporarily held if the surcharge is not settled.
– Free Shipping: Orders meeting specified spending thresholds qualify for free shipping in eligible regions (details available on product pages).
3. Non-Deliverable Areas
Due to policy restrictions or logistical inaccessibility, direct shipping is unavailable to some countries/regions. If your address is undeliverable, contact our customer service for alternative solutions (e.g., third-party forwarding services).
4. After-Sales & Customer Support
Reach out to our customer service team immediately for the following issues:
– Prolonged lack of logistics updates;
– Package anomalies (damage, loss, etc.);
– Questions about shipping surcharges or policies.
Contact Methods:
– Live Chat: Click the “chat with us” button on any product detail page.
– Email: smallworld.kf@gmail.com
Note:
Delays may occur due to international transit, weather, customs clearance, or other unforeseen factors. We appreciate your understanding and are committed to improving our logistics services.
This policy was last updated in March 2025. The final interpretation right belongs to our platform.
Key Features:
– Clear regional warehouse explanations for transparency;
– Explicit surcharge warnings to prevent checkout disputes;
– Streamlined customer support channels for rapid issue resolution.